Travel insurance is a complicated, but necessary, aspect of planning travel. Our world is unpredictable, and we want to do everything we can to protect our clients’ travel plans. But when each client – and trip – brings a unique situation, we often have endless questions about how exactly to handle travel insurance. Plus, as a travel advisor, you have to be extremely careful in how you direct your clients to avoid any legal issues.
Enter the Brownell Insurance Desk.
Just like the Air Desk, the Insurance Desk allows advisors to focus on selling travel, designing itineraries, and building relationships with their clients while the Insurance Desk can handle all things travel insurance. Below are some of the services that the Insurance Desk offers to our Independent Advisors:
- Provide insurance quotes
- Purchase policies
- Answer insurance-related questions
- Process insurance claims
- Communicate directly with clients
And just as important as what the Insurance Desk does is who the Insurance Desk is! Laura Heidt joined the Brownell team as Insurance Desk Manager in 2020 after a 15-year career in travel insurance. Prior to Brownell, Laura was our go-to insurance guru at Travelex and then at MedJet. She is not only an incredible resource of travel insurance knowledge but she also knows the right questions to ask and who to go to for anything we cannot answer.