Press - Brownell Hosting


Go Big But Not Home

April, 2022 | Duco Corriere

Brownell Travel mentors select up-and-coming independent travel advisors to create experiences beyond expectations. Sarah Groen shares her experience and how she quickly rose to the top tier of Brownell’s advisors, Pages 20-21 Read More >>

What to Consider Before Traveling to Europe

March 16, 2022 | Washington Post

The Russia-Ukraine conflict threatens travel far beyond Eastern Europe. Gas prices are rising, and there’s a growing sense of unease about the upcoming travel season. So how do you protect your vacation from a distant war? Read More >>

Balancing Motherhood and a Career in Travel Isn’t Easy, But These Advisors Make It Work

March 21, 2022 | TravelAge West

Being a travel advisor is the best career for a working mother. Or, is it actually the worst? Read More >>

Hot Travel Destinations Booking Fast and Prices Rising for Summer 2022

March 8, 2022 | AARP

Expedia, Vrbo and others see big interest in Florida and Tennessee, plus other trends. Read More >>

Haven’t Booked Spring Break Travel Yet? It’s Not Too Late With These Tips

February 18, 2022 | AFAR

Demand for spring break 2022 is high, but travel advisors say there are still plenty of vacation opportunities, provided you’re willing to be flexible. Read More >>

How Women Are Spending on Travel Right Now 

December, 2021 | Condé Nast Traveler

Mimi Lichtenstein, owner and custom travel advisor of Truvay Travel, an affiliate of Brownell, has seen all sorts of changes in the ways women are prioritizing their travels—with some actually choosing to forego their budgets after being grounded for so long.  Read More >>

Travel Advisor Sarah Groen on Female Entrepreneurship and Surviving Burnout

November 15, 2021 | Travel Age West

Groen reflects on the moments she fell in love with traveling (during a trip to Germany at age 15, and then again during two study abroad tours in college), and what it was like paving the way as a female entrepreneur in largely male-dominated industries prior to her career in travel.  Read More >>

Tips for Planning Multigenerational Family Vacations

November 15, 2021 | Travel Market Report

As demand for multigenerational vacation surges, experienced Brownell Travel Advisor, Catherine Parkin, offers insight on designing a trip that satisfies the needs of all family members. Read More >>

Don’t Make These Travel Protection Mistakes During The COVID Surger

August 14, 2021 | Forbes

The latest COVID surge is sending shock waves across the travel industry, prompting many people with vacation plans to have second thoughts. Brownell’s Insurance Desk Manager, Laura Heidt explains the most important steps to consider when buying travel insurance. Read More >>

6 Things You Should Know About Traveling to Europe This Summer

May 26, 2021 | The New York Times

Shifting flight schedules, varying hotel flexibility, and new tech: A lot has changed since the last time anyone packed a passport. Louisa Gehring, the owner of Gehring Travel, an affiliate of Brownell, shares her insights on hotel fees and flexibility for travelers planning a trip to Europe this summer. Read More >>

After being an investment banker and an Uber exec, I knew the corporate world wasn’t for me. I launched a private luxury travel business and have never been happier.

April 27, 2021 | Business Insider (India)

Learn how Brownell’s Independent Travel Advisor, Sarah Groen, turned her love of travel into a successful luxury travel business. What started as a side hustle for friends and family became a million-dollar business. Read More >>

Trade Secrets, episode 5: Travel insurance, a critical Covid-era topic

April 19, 2021 | Travel Weekly

Travel insurance has always been a topic of interest, but the Covid-19 pandemic really propelled it into the forefront in the last 13 months. Coincidentally, just before the pandemic hit, Brownell Travel brought Laura Heidt on board as its insurance desk manager. Internally, she answers travel advisors’ questions about insurance, but she will also work directly with clients. When she does the latter, she has an incredible 90% to 95% close rate. Read More >>

The Travel Advisor, an Unsung Hero of the Pandemic—and the Key to Safe Travels in 2021 and Beyond

April 15, 2021 | Veranda

Brownell Travel Vice President Beth Flowers was checking up on the company’s partners and guides in Africa during January 2020 and started noticing many people wearing masks across larger cities, like Johannesburg, by the time she flew back to the U.S. Read More >>

Don’t You Dare Protect Your Summer Vacation Like This

April 10, 2021 | Forbes

No one in their right mind would take a vacation this summer without a little protection. And I’m not talking about sunscreen, either. Read More >>

A tale of two advisors

April 5, 2021 | Travel Weekly

One advisor started her career in the best of times, albeit at the very tail end. One started her agency in what many would consider the worst of times. But both are optimistic about what the future holds. Read More >>

Dealing with traveler uncertainty on vaccines

March 8, 2021 | Travel Weekly

As coronavirus vaccines continue to roll out in the United States, advisors have reported some confusion among clients as to whether they will need the vaccine to travel going forward. While others said clients aren’t yet asking about vaccination requirements, that is likely to change as consumers increasingly look to book travel. Read More >>

How to Book a Better Beach Vacation

February 2021 | D Magazine

To go alongside our February cover story, we asked Dallas-based travel agent Sam Murphy for some of her top tips to help plan your first post-pandemic getaway. Read More >>

Modern Family Travels duo growing their family and their focus

February 4, 2021 | Travel Weekly

Las Vegas-based Modern Family Travels specializes in travel for LGBTQ individuals. At least, it does if a client needs that specialty, but its owners — partners Sarah Lee and Elizabeth Belcher — hope to see a world where that kind of specialization becomes unnecessary. Read More >>

How to find a travel adviser amid the pandemic

January 27, 2021 | The Washington Post

Finding a good travel adviser used to be easy. Plenty of qualified and experienced travel agents were out there. But then covid-19 happened. No one knows how many travel agencies closed during the pandemic. But last year, the American Society of Travel Advisors predicted that a stunning 72 percent of agents would go out of business within six months if they didn’t receive government aid. Read More >>

Is Free Travel Insurance Enough For Your Next Trip? Here’s How To Know

January 19, 2021 | Forbes

Free travel insurance is without question the top travel insurance trend of 2021. Airlines, destinations and hotels are offering “insurance included” vacations in the hopes of attracting more post-pandemic visitors. Read More >>

Where to Travel After Covid? 25 Inspiring Escapes

January 8, 2021 | Wall Street Journal

After nearly a year of vacation deprivation, frustrated globe-trotters are starting to dream about traveling freely again. Read More >>

Post-Vaccine Vacation Dreamers Plot to ‘Get the Hell Out of Their House’

December 30, 2020 | Wall Street Journal

Coronavirus cabin fever is inspiring some big-trip plans for 2021; ‘a little hopefulness’ Read More >>

Still traveling despite the CDC warning? Here’s how to pick a safe vacation destination

December 11, 2020 | USA Today

Here’s a trick question: Where’s the safest place to travel during the pandemic surge? Is it somewhere nearby? Or a squeaky-clean destination that takes its disinfecting really seriously? Read More >>

Insurance Desk makes timely debut at Brownell Travel

December 4, 2020 | Travel Weekly

Brownell Travel’s insurance desk has become invaluable to independent travel advisors as insurance sales become more complicated. For advisors taxed with focusing on COVID restrictions and requirements, having a travel industry veteran with more than 20 years experience has been a game-changer.  Read More >>

How Can the Cruise Industry Attract New Guests in 2021

December 2, 2020 | Conde Nast Traveler

Brownell Independent Travel Advisor, Linda Speer, shares her insight on how the cruise industry will have to appeal to and attract a younger clientele in the new year.  Read More >>

Airlines prepare 737 Max for service, but are flyers, and advisors, ready?

December 1, 2020 | Travel Weekly

As airlines ready their Boeing 737 Max aircraft for a long-awaited return to the skies, travel advisors must decide whether to handle bookings on Max-operated flights differently than they handle bookings for all other flights. Read More >>

Brownell Travel’s sounding board

November 30, 2020 | Travel Weekly

Brownell Travel in Birmingham, Ala., is home to a community of 115 independent contractors. With dozens of ICs on the books, the agency has come up with an interesting way to make sure they all have a proverbial seat at the table with Brownell: The Independent Contractor Advisory Board. Read More >>

11 ways 2020 may ultimately change travel for the better

November 12, 2020 | Independent

From contactless service to politeness and new cleaning policies, 2020 may leave a good as well as bad legacy for travel. Read More >>

How the lessons of 2020 may make travel better in the long run

November 11, 2020 | The Washington Post

The conventional wisdom is that 2020 has nearly destroyed travel. And though it’s true that covid-19 ruined our vacations and took a wrecking ball to a large part of the industry, the conventional wisdom is wrong. Read More >>

Why Travelers Are Moving the Home Office Abroad to Work Even More Remotely

November 8, 2020 | Robb Report

These new nomads are making the best of a bad situation. Read More >>

Want To Go Somewhere? 4 Reasons To Be Optimistic About The Future Of Travel

October 31, 2020 | Forbes

These days, almost every conversation about leisure travel feels like an exercise in heartache. With the global pandemic closing borders, cancelling journeys, and shuttering hotels, every part of the travel industry is being confronted with existential challenges. Yet while the future might feel bleak for the industry and for the all of the individuals whose livelihood depends on it, there nonetheless remains reason not only for hope, but reason for optimism as well. Read More >>

How Covid-19 ended the city escape

October 13, 2020 | CNN

Around the world, cities are taking a pounding from Covid-19 as travelers are avoiding visiting large conurbations during the global pandemic. In turn, tourism numbers in metropolises have plummeted. In Madrid, tourist arrivals dropped by 63.8% during the first half of 2020. Read More >>

How To Buy Travel Insurance For Extended Trips

October 2, 2020 | Forbes

Most travel insurance lasts only as long as your vacation. So if you want to extend your trip, you might be out there without any coverage. How do you buy travel insurance for extended trips? Read More >>

The Future of Travel in 2020 and Beyond

September 26, 2020 | Barron’s

While the world continues to battle Covid-19 and scramble for an effective vaccine, many of us long to jet around the globe safely again. As we slowly dip our toes back in, we’re likely to see some worldwide shifts, as people are more inclined to travel responsibly and consider their impact on a destination before booking a trip. Read More >>

The Trust Factor

September 24, 2020 | Travel Weekly

For years, the relationships between travel agencies and the scores of private suppliers that make up much of their travel ecosystems have hummed along, operating largely on seals of approval from consortia and trade associations, a history of fair dealing and often, personal relationships. Read More >>

How Cruises Are Planning for a Busy 2021

August 26, 2020 | Conde Nast Traveler

If you hope to cruise in 2021, word in the industry is: Book now. Between the passengers who bumped 2020 sailings because of the pandemic and general interest in getting out to sea again, cabins on ships both small and large, river and ocean, are filling up fast. “Already, availability is limited,” says Linda Allen-Speer of Cruises by Linda Read More >>

How To Buy Travel Insurance Based On Your Destination Country

August 17, 2020 | Forbes

When it comes to travel insurance, one size does not fit all. At least that’s what Hanna Thomas discovered when she planned a recent trip across Asia. It turns out that buying travel insurance based on your destination isn’t easy. Read More >>

Virtuoso speakers propose pathways to restore confidence, restart travel

August 14, 2020 | Travel Weekly

Consistency, transparency, flexibility and price integrity will be key to travel’s comeback from the coronavirus crisis. That was the message from suppliers and agency executives during Virtuoso Travel Week, which this year was held virtually for the first time. Read More >>

Great American Road Trip

August 2020 | Luxury Travel Advisor

Marion McDonald, an independent advisor at Brownell Travel, goes exploring to discover some gems out west. Read More >>

Changing the Paradigm of Luxury Travel

August 2020 | Luxury Travel Advisor

Helen Jordan of Jordan Luxury Travel, an affiliate of Brownell, tries camping and a visit to a luxury resort for her domestic vacations. Read More >>

Post-COVID-19 Travel: What Will The Industry Look Like?

August 13, 2020 | Luxury Travel Advisor

We’ve heard it before. “No crystal ball could have predicted the year we are currently having,” Albert Herrera, Virtuoso, SVP, partnerships, said during a Virtuoso Travel Week virtual event. “Coming into 2020, luxury was poised to have the most successful year on record, but the global pandemic brought the world to a halt.” But what will the industry look like once the world starts moving again? Read More >>

A pandemic-era ethics question: Should travel sellers sell travel?

August 10, 2020 | Travel Weekly

Luxury travel advisor Irving Betesh says that although many of his clients are eager to travel, he has convinced some not to because he just can’t offer the pre-Covid-19 experience they’d be anticipating. Another advisor, responding anonymously to a recent Travel Weekly survey, said their agency wasn’t selling any travel at all, feeling it wasn’t right to “encourage anyone to risk their lives for commission in our pockets.” Read More >>

Recalibrating Agencies

August 2020 | Travel Weekly

Many travel agencies are using the Covid-19 shutdown to rethink compensation models, supplier relations, marketing strategies and more. Businesses that survive the crisis will look different than they did before the pandemic. Read More >>

Avoid These Travel Insurance Mistakes For Your Post-Pandemic Vacation

July 30, 2020 | Forbes

When it comes to travel insurance, everyone makes mistakes. After all, policies are filled with jargon and exclusions. And that’s particularly true for vacations planned after the pandemic. Read More >>

Longer, Slower, Farther: Savoring the Prospects of Future Travels

July 28, 2020 | New York Times

In the travel lull induced by the pandemic, many people are planning ambitious, once-in-a-lifetime trips. Optimists are targeting 2021. For others, their next big trip will be in 2022. Read More >>

Why Travel Advisors are Everyone’s Best Friend Right Now

July 24, 2020 | ILTM

While it’s clear that the pandemic hasn’t put an end to the desire to travel, how clients book and the priorities they now hold have undoubtedly shifted. This modified attitude towards travel has manifested in a variety of ways, not least of all in creating a new dimension of discourse between brands, advisors and their clients. Read More >>

Is the Travel and Hospitality Industry Prepared to work with the Pandemic? Part One – Slaying the Beast!

June 30, 2020 | hospitalitynet

Yes, you read that right! There is no grammatical error in the heading. To overcome and outdo the challenges brought to our threshold by the novel Coronavirus, we need to, henceforth, work with and not just in the Pandemic. Read More >>

How Can Travel Agencies Make the Best Out of Hiring New Talent?

June 26, 2020 | Travel Market Report

In TMR’s 7th MasterAdvisor session, Kerry Dyer, the vice president of talent development at Brownell Travel, joined Daniel McCarthy to talk about how travel agencies can hire ICs and what other positions might be a better fit for some agencies. Read More >>

Looking Forward to Luxury

June 2020 | Travel Weekly

Though few doubt the value of the luxury market, its estimated might come as a surprise: a 2020 report from Barton and the International Luxury Travel Market valued the “global luxury travel ecosystem” at $2.05 trillion. Read More >>

In A Covid-19 World, Here’s Why You Should Use A Travel Agent

May 28, 2020 | Forbes

Many of us are starting to think about a vacation, and now matter how nice our homes, there is strong desire to go someplace different.Chances are you will start seeing deals and discounts, if you haven’t already. Free nights, credits to use the spa or at restaurants, and of course 60% off are all standard tools for travel marketers. Read More >>

Taking the Leap to Luxury

May 2020 | Agent at Home

Aspirational is a term often used to describe the desire to indulge in luxury travel. For agents, selling luxury travel is aspirational as well—an appealing goal, but with challenges involved because by definition, luxury travel sellers are an exclusive group. Read More >>

Cruising after Covid-19: 4 reasons why “luxury” is better

May 20, 2020 | Cruising Journal

There is no doubt that luxury cruising has taken a crushing blow in the midst of the Covid-19 pandemic. However, there is strong evidence that the industry will rebound, as avid cruisers won’t give up their favorite obsession. The question used to be, are they worth the money. And to that I give you an unequivocal yes! Here’s why Read More >>

Travelers Are Ready to Cruise Again—And They’re Booking Up 2021

May 7, 2020 | Conde Nast Traveler

Brina S., a 41-year-old mom in Florida, has a family cruise booked with Royal Caribbean next year: It departs in late May 2021 out of Barcelona with stops in Italy and France. Read More >>

Don’t Make These Expensive Travel Insurance Errors

April 29, 2020 | Forbes

When it comes to buying travel insurance, there are important new rules after the pandemic — and troubling new ways to lose money. But they are expensive travel insurance errors that you can easily avoid. Read more >>

Travel Agent Superheroes: Going Above and Beyond for Clients Amid the Coronavirus Outbreak

March 23, 2020 | Travel Pulse

If there’s any silver lining to the coronavirus outbreak, it’s that more travelers will recognize that professional travel advisors are worth their weight in gold – especially during a crisis. Read more >>

An Expert’s Guide to Travel: A Conversation with Megan Winslett

March 5, 2020 | The Scout Guide

Meet Megan Winslett, owner of MEGAN WINSLETT TRAVEL, an independent affiliate of BROWNELL TRAVEL, a luxury travel consultancy. Megan’s professional background includes stints as executive director of the Wilmington Chamber of Commerce’s foundation, and in executive-level leadership development partnered with the Center for Creative Leadership. Read More >>

Cruise lines must move quickly and creatively to redeploy ships

February 24, 2020 | Travel Weekly

At last count, at least 27 cruise ships in Asia have had to cancel or modify not only single itineraries but in some cases entire seasons in response to the Covid-19 coronavirus outbreak in China. Read More >>

Travel Trends with Susan

February 18, 2020 | Studio 4

A vast and highly diverse continent full of fascinating cultures, dramatic scenery, and extraordinary animals, Africa offers some of the most amazing travel experiences in the world. Traveling to the world’s second-largest continent feels a little overwhelming, which is why having a travel advisor can certainly help. Our own personal travel guru, Susan Teeple is in today, having just returned from Africa. Read More >>

4 Scenarios When You Should Use a Travel Agent

February 7, 2020 | The Points Guy

As miles-and-points-wielding travelers, we may not immediately think of using a travel agent to book our getaways. But, there are times that warrant consulting an expert. Read More >>

Family Vacations – Not Just for Kids

February 5, 2020 | Sonoran News

Remember the excitement your children shared when you took them to Disney, traveled to a family-friendly resort, and cheered them on at a sports tournament far from home? If your children have left the nest, those vacations may be in the past for you. While those experiences are surely cherished memories, you may find new experiences with your adult children even more meaningful. Read More >>

Susan’s Travel Trends

January 15, 2020 | Studio 4

AMARILLO, Texas — Susan Teeple is back with us this afternoon to take us on a trip of a lifetime to Chile! Read More >>

New Decade, Five New Experiences

January 15, 2020 | Sonoran News

Welcome the new roaring 20’s with a passion to refresh your outlook on travel and make this the year for new travel destinations and experiences. Exploring a destination for the first time? Fantastic! Returning to a city or country that you absolutely love? Great – I suggest you commit to experiencing it in a fresh new way. Here are five ways to put an exciting spin on your travels in 2020. Read More >>

How to Take a Family Sabbatical

January 5, 2020 | Worth

For many, the idea of taking a year off to travel with family is a pipe dream. But as paid leave policies and remote education become more prevalent, it’s becoming a reality for a growing number of people. Interested in taking your family on an around-the-world adventure? Read this first. Read More >>

Susan’s Travel Trends: The United Arab Emirates

November 20, 2019 | Studio 4

AMARILLO, Texas (KAMR/KCIT) — You will experience culture, luxury, even adventure as you admire some of the world’s most notable landmarks and enjoy the peace and tranquility of the white beaches of UAE. Read More >>

Susan’s Travel Trends: Going Greek

October 2, 2019 | Studio 4

AMARILLO, Texas (KAMR/KCIT) — Greece is a beautiful country full of history, culture, and unique buildings. Susan Teeple recommends this country for a great getaway! Read More >>

The Hottest Travel Destination to Visit This Winter

September 30, 2019 | Reader’s Digest

Looking for somewhere to go during the months of December, January, and February? From snow-capped ski resorts to sunny islands, these are the hottest travel destinations to visit this winter. Read More >>

14 Ways to Build Stronger Supplier Partnerships

September 30, 2019 | Travel Market Report

Let’s be blunt. When it comes to the quality of your clients’ travel experience, travel advisors are in many ways at the mercy of the suppliers who deliver the end product. Read More >>

Storm Preparedness for Travel Advisors

September 16, 2019 | Travel Weekly

Hurricane Dorian is firmly set in the rearview mirror, but the Atlantic hurricane season extends through the end of November, leaving plenty of time for another storm system to disrupt travel and affect vacation plans. Read More >>

Why You Should Become a Travel Agent This Year

August 29, 2019 | Travel Market Report

Looking for a profession that lets you work from home, be your own boss, earn a good living, and see the world — and while you are at it, build understanding and human relationships? This year, many travel advisors say, their chosen career is more lucrative and rewarding than ever, and there is more support and training available from reputable host agencies to help newcomers learn the basics. Read More >>

Susan’s Travel Trends: San Miquel de Allende, Mexico

August 21, 2019 | Studio 4

AMARILLO, Texas (KAMR/KCIT) — Are you looking for a vacation full of culture, art, and architecture? Susan Teeple says San Miquel de Allende, Mexico is the place! Read More >>

Susan’s Travel Trends: Italy 2.0

July 31, 2019 | Studio 4

AMARILLO, Texas (KAMR/KCIT) — There is so much to do when visiting Italy that you might need to visit twice! Travel advisor, Susan Teeple has details on what to do and how to navigate Italy like a pro. Read More >>

Don’t Go Anywhere Without These Expert Tips For Buying Travel Insurance

June 9, 2019 | Forbes

There’s no shortage of expert tips for buying travel insurance online. But where’s a pro when you really need one? That’s what Mike Mehta wanted to know when he contacted me recently. “Is travel insurance worth buying?” he asked. “Do you have any recommendations for reasonably priced travel insurance providers?” Read More >>

ASTA Legislative Day Brings Advisors to Capitol Hill

June 7, 2019 | Travel Market Report

This week, approximately 160 travel professionals convened at the nation’s capital to discuss issues and concerns regarding the travel industry with their state and local representatives, during the American Society of Travel Advisors’ (ASTA) annual Legislative Day event. Read More >>

Oldest agency has youth appeal

June 3, 2019 | Travel Weekly

Not too long ago, the travel industry had a pretty big, collective concern: that it would age out. “By and large, I think it’s a problem that we’ve largely solved,” said Troy Haas, president and CEO of Birmingham, Ala.-based Brownell Travel. “I think we benefit from the fact that the younger generation wants to do work that means something to them, and we do work that means something to people. These are careers that are enjoyable.” Read More >>

Susan’s Travel Trends: A Trip to Napa Valley

May 22, 2019 | Studio 4

AMARILLO, Texas (KAMR/KCIT) – North of San Francisco, California’s Napa Valley wine country is one of the world’s great destinations, especially for lovers of great wine, fantastic food, and beautiful views. Travel Advisor Susan Teeple calls a trip to Napa Valley, “the Mother ship trip.” Read More >>

Birmingham’s Best Places to Work for 2019

May 16, 2019 | Birmingham Business Journal

In a low unemployment rate environment, the battle for talent is key. That’s particularly true these days, as Birmingham employers in a range of industries are facing challenges finding skilled workers. It’s an employee’s market, and that makes it critical for companies to create a great workplace culture. Today, we’re unveiling a list of companies that have done just that – our 2019 Birmingham’s Best Places to Work. Read More >>

3 Things I Wish I Knew Before Starting a Travel Agency

May 15, 2019 | Travel Pulse

When you start your first business, three things are guaranteed to happen—you’ll work harder than you’ve ever worked in your life, your first sale will make you prouder than anything you’ve ever done, and every single person you know will have an opinion on your business. Read More >>

How 3 Travel Advisors Combat Overtourism

May 1, 2019 | Recommend Magazine

At last year’s USTOA Conference & Marketplace, when the results for the biennial economic impact study, conducted by PricewaterhouseCoopers LLC (PwC), were released, we learned that overtourism had been newly added to the survey’s potential threats list because it’s a growing concern for USTOA active members. With that in mind, we reached out to travel advisors to get their take on the strategies they use to combat overtourism. Read More >>

Exploring the World from Above

Spring 2019 | Travel Advisor Magazine

FOR SOME, THE WINDOW SEAT IS A NIGHTMARE. FOR ME, IT’S MY HAPPY PLACE. The surreal happening of a never ending scroll of landscapes passing me by is one of my favorite memories of a trip. From the flat, cracked jigsaw pieces of the midwest desert, to the highest peaks of the Alps; the transparent, aqua waters of the Caribbean and the lush canopy of Central American jungle, I may have seen more of this world from above than on solid ground. But it’s not just the window seat that gets us these bird’s-eye views. Read More >>

From One Million to Two in Travel Sales: How Advisors Can Jump the Hurdle

April 12, 2019 | Travel Market Report

Research shows that the jump from $1 million to $2 million in annual sales is among the toughest hurdles for travel advisors. But for those with the fortitude and drive to go for it, the next million is within your grasp, the experts say — and they have the data to back that up. Read More >>

Millennial Travel Forum Los Angeles: Meet the Agents Attending

March 26, 2019 | Travel Pulse

With less than a week away, TravelPulse reveals the names of the 14 agents who will be traveling to Los Angeles for the United States debut of travAlliancemedia’s Millennial Travel Forum. Read More >>

Secrets of their success

February 11, 2019 | Travel Weekly

There are undoubtedly many paths that lead to success, but a panel hosted by ASTA’s director of communications, Erika Richter, at the recent New York Times Travel Show shed some light on some of them. Read More >>

Expert Tips for Packing Light

February 6, 2019 | Sonoran News

New York Times writer Susan Heller famously said, “When preparing to travel, lay out all your clothes and all your money. Then take half the clothes and twice the money.” Read More >>

Getaway to The Amalfi Coast

January 16, 2019 | Studio 4

The Amalfi Coast is a stretch of coastline along the southern edge of Italy’s Sorrentine Peninsula. It’s a popular place to vacation. Read More >>

A New Take on Luxury Destination Weddings and Honeymoons

November 15, 2018 | Luxury Travel Advisor

Luxury destination weddings and honeymoons continue to evolve in their style as the bride and groom raise the bar on their expectations. For destination weddings, couples are planning more customized experiences for their guests, and the planning is beginning earlier and earlier. Read More >>

Susan’s Travel Trends: Getaway to Spain

November 14, 2018 | Studio 4

If you’re looking to travel overseas, our friend and travel advisor, Susan Teeple, suggests going to Spain. Read More >>

The 19 Best Places To Travel In 2019

October 25, 2018 | Forbes

What’s on your travel wish list for 2019? We tapped into some of the world’s top travel experts to find out where they want to go next. From a colorful beach town in Belize that is slowly becoming discovered to an unexpected European country with a vibrant new arts scene, here are the most exciting places to travel in 2019. Read More >>

ILTM North America Wraps Up in Mayakoba with Record Attendance

October 2, 2018 | Insider Travel Report

With North America continuing to be one of the world’s fastest growing luxury travel source markets, something that is expected to continue until at least 2025, ILTM North America last week welcomed 328 travel advisors (buyers) from 152 cities across Mexico, Canada and the U.S. and 328 exhibitors (suppliers) from 60 countries from around the world. Read More >>

Susan’s Travel Trends: Hot Spots for Spring Break 2019

September 19, 2018 | Studio 4

It might be fall, but it’s time to start thinking about Spring Break 2019. Our friend and travel advisor, Susan Teeple, offers up her three favorite spots to book now. Read More >>

Attracting and Retaining Great Talent: Travel Agent 2.0

Summer 2018 | Travel Advisor

A recent ASTA study shows that the number of consumers booking through travel agents is the highest it has been in several years with projected continued growth. As the desire for personalized service and customized travel itineraries increases, what is the profile of Travel Agent 2.0 and how do we find them? Read More >>

Age 14: A Gap Year Around the World

August 2018 | Virtuoso Life

Zander Galli’s far-reaching gap year – between middle school and high school – opened his eyes to a world of wonders. Read More >>

Something Special

August 2018 | Travel Weekly

When Samantha McClure opened Small World Travel in Austin, Texas, in 1999, she wanted to focus only on family travel. But a more experienced agent gave her some advice: “You have to be all things to all people,” McClure recalled. “You have to book air, you have to do corporate, you have to do honeymoons.” Read More >>

20-Year Industry Veterans Offer Tips for Travel Agents

August 2, 2018 | Travel Market Report

Remember OAG? Paper tickets? Pan Am? Those of us who write the news tend to focus on what’s new — and indeed, a new breed of young travel agents is bringing great innovations to the travel industry. But, today we thought we’d focus on the real heart of the business, the travel professionals who’ve spent 20 years in the trenches and survived market crashes, commission cuts and even 9/11. Read More >>

How to Sell to Millennial & Gen Z Travelers

August 1, 2018 | recommend

How are Millennial & Generation Z travelers the same? How are they different? What makes them tick when it comes to travel planning and booking? Are these two generations that sit side-by-side looking for the same travel experiences and destinations? What role does social media and technology truly play in their travel decisions? Read More >>

Embracing Technology a Key for Agents

July 2018 | Travel Pulse

The words “travel agent” and “tech-savvy” don’t usually go hand in hand. Travel advisors have never been known as early adopters or, for that matter, committed users of technology tools designed to help them do business. Yet, these days increasing numbers of agents are giving the lie to that notion. We asked a handful of tech-savvy advisors to share their insights on how technology helps them do business, and which solutions are most useful. Read More >>

Brownell Introduces New Travel Agent Hosting Website

June 25, 2018 | Insider Travel Report

Brownell has unveiled a new travel advisor hosting website. The redesigned site offers access to essential information about the luxury travel agency’s hosting and mentoring programs. It features videos, infographics and content positioned as a resource for current travel advisors who want tips for growing their businesses as well as those who are interesting in joining the travel industry. Read More >>

Travel Agents Selling U by Uniworld Discuss Brand’s New Focus

May 17, 2018 | Travel Market Report

With neon-lit lounges, high-energy land excursions and a youthful marketing vibe, U by Uniworld has set sail this inaugural season minus its initial concept of selling only to Millennials… Read More >>

River cruising – Breaking the old stereotype

May 14, 2018 | Sonoran News

If you think river cruising is just for “old” people, toss that idea overboard. The industry is breaking the old stereotypes and offering activities for vibrant, active travelers who want more than to settle into a lounge chair on deck. River cruising is hot and getting more popular with younger travelers… Read More >>

Travel Agent Talk: Jessica Hart

April 24, 2018 | Travel Age West

Traveling the globe with her own two children has provided Jessica Hart, owner of Los Angeles-based Travel By Hart, an independent affiliate of Brownell, a Virtuoso Agency, with an appreciation for the importance of sharing the world with kids. It has also given her a firsthand understanding of the special requirements necessary for family travel.. Read More >>

One agency’s recipe for success

April 16, 2018 | Travel Weekly

Brownell Travel is the oldest travel agency in the United States. Its roots are in a July 1887 trip to Europe aboard the SS Devonia with ten travelers led by Walter A. Brownell. Today, 131 years later, Brownell has served more than 75,000 clients. Read More >>

Vow to WOW this Valentine’s Day – travel tips for love!

February 6, 2018 | Sonoran News

Cupid is practicing his aim and many of you are firmly in his sights. February is the time when men and women ask themselves the burning question, “How can I make this year very special for my Valentine?” We humans are all hardwired to care and provide for our loved ones. Read More >>

Let’s Get Out There and Travel!

January 17, 2018 | Sonoran News

Do you ever feel left out of the conversation when your colleagues and friends share their fabulous travel stories and you have nothing to contribute? Like happiness, positivity and a good friend, travel is something we want in our lives, so much so that we talk about it all the time, and some of us will even post our travel bucket-list destinations on Facebook. You know who you are. Travel is the “new” luxury and it’s time you start adding more to your life. Read More >>

Where to Go and What to Do

January 2018 | Simply Buckhead

“I haven’t been everywhere, but it’s on my list,” the writer Susan Sontag once said. While it’s wonderful to have a heightened sense of wanderlust, how do you narrow the vast planet down when planning your next trip? Do you want to take a slow train through Ireland, visit kangaroos in Australia or catch the northern lights in Scandinavia? Jessica Battista, a trip advisor with Brownell Travel in Buckhead, shared her picks for the hottest destinations of 2018 and why we want to go there, as well as this year’s top travel trends. Read More >>

Luxury Travel Advisor Trendsetters

December 2017 | Luxury Travel Advisor

Using social media in unique ways is helping this trendsetter finish 2017 with $5.5 million in revenue. Caroline Wallace, who hails from Beaufort, SC and now lives in Richmond, VA, has been a travel advisor for 15 years  and with Brownell Travel since 2006. Read More >>

Beyond Grateful: Houston-Based Travel Agent Finds Her Way Post Hurricane Harvey

September 5, 2017 | Travel Market Report

“It seemed as though Hurricane Harvey came out of nowhere, and truthfully, I wasn’t prepared.” Like many in the greater Houston area, Brownell Travel’s Blaire Kochar wasn’t ready for what Hurricane Harvey was going to bring when it made landfall in her hometown of Houston last week. Read More >>

Luxury Travel Trends for 2018

August 22, 2017 | Independent

Over 5,600 industry experts descended on Las Vegas for the annual Virtuoso Travel Week conference. Ianthe Butt reveals the trends that got tongues wagging. Read More >>

Why take this trip, with these people, now?

August 21, 2017 | Travel Weekly 

When a client wants to take a vacation, one of the most natural questions an agent might address first is the where the client wants to go.But there are aspects of a trip that might be even more important, and Discover More, the travel-planning process developed by Brownell Travel in Birmingham, Ala., is designed to put the emphasis on more than just the “where” of travel. Read More >> 

Kerry Dyer Joins Brownell as Director of Talent Development

May 24, 2017 | Luxury Travel Advisor

Kerry Dyer, a celebrated luxury hotels executive, has joined Brownell Travel as director of talent development. Dyer, most recently director of sales & marketing with Mandarin Oriental, Atlanta and director of travel industry sales (the Americas) with Four Seasons Hotels & Resorts, will pioneer the role for Brownell. Read More >>

Get the story behind Birmingham’s century-old travel agency

May 18, 2017 | Birmingham Magazine

There are few things in Birmingham older than Brownell Travel.

Vulcan wasn’t sculpted until the 1904 World Fair. The historic Lyric Theatre wasn’t built until 1914, and across the street, the Alabama Theatre wouldn’t be built for another 13 years after. Even Sloss Furnaces, a company largely credited with pioneering the city’s development, only preceded Brownell by seven years. Read More >>

Want family travel to really count? Make a plan

May 22, 2017 | New York Times

When the first of her three children neared age 8, and school events and sports increasingly demanded the family’s time, Tracy Krechevsky, 52, a teacher in Wellesley, Mass., decided they needed a plan to make the most of their vacations. Read More >>

How Kristen Meckem Turned A Childhood Love of Travel Into a Career

March 3, 2017 | Travel Agent Central

Kristen Wile Meckem has no doubt what inspired her interest in travel. “When I was a little girl in the early seventies, my parents took us on a tour of South America in a VW pop top camper. It was so much fun, we repeated the trip through Europe. In those days, my parents had a poster that said, ‘Happy are those who dream dreams and are willing to pay the price to make them come true.’ Our family was always close, and those years together really added to it,” she tells Travel Agent. Read More >>

Why travelers are returning to travel agents

November 18, 2016 | USA Today

Sure it was fun, empowering, often money-saving in the early days, when online travel agencies like Expedia and Travelocity became a presence on the Web for price-shopping, and TripAdvisor, CruiseCritic and became fonts of reviews and opinions. Read More >>

Travel Agents Find Ways To Market Brexit

July 13, 2016 | Travel Market Report

Within days of Britain’s historic June 23 vote to exit the European Union, U.K. specialist Ellen LeCompte was emailing her travel partners in England to check into pricing and availability for a hastily arranged garden tour in early September. It’s an unusually short planning window. But LeCompte, an independent affiliate for Brownell Travel based in Richmond, VA, wanted to jump on the great values afforded by a plummeting British pound. Read More >>

Celebrating July 4 — in South America

June 15, 2016 | New York Times

Instead of a stateside getaway for the long July 4 weekend, why not get into a different kind of American spirit by heading to South America? Courtney Regan, a South America specialist at Brownell Travel, an agency in San Francisco, says that in July, the continent offers a variety of trips for every kind of traveler. Read More >>

Britain’s EU exit creates opportunity and uncertainty

June 14, 2016 | Travel Weekly

It’s too early to tell exactly how Britain’s vote to leave the European Union will affect the travel industry over the long term, but right now is a great time for Americans to visit the U.K. because of the plummeting British pound. Following the vote to leave the EU, the pound plunged to a 31-year low, falling about 10% in a span of a few hours. Read More >>

5 Droolworthy Summer Travel Destinations

April 13, 2016 | Style Blueprint

We just put away our spring break suitcases and we’re back to the daily grind, but that doesn’t mean we also have to pack up our travel dreams. Plus, a world-class vacation calls for world-class planning, which means you should start brainstorming your next great adventure now! Our local leaders in travel planning, Brownell Travel, share five stellar summer travel destinations, as well as their insider tips for getting the most out of each destination. Read More >>

A Lofty View

March 2016 | Virtuoso Advisor Insight

If you were to imagine a beautiful villa with sweeping sea views, just steps away from vibrant nightlife with top entertainment or a magnificent spa, you would only just begin to describe Royal Caribbean’s bi-level Oasis-class suites. Read More >>

An Odd Couple? Traditional Agent Finds Success Online

February 16, 2016 | Travel Market Report

Attracting new customers via the Internet is tough going for many travel agents. Converting online prospects into loyal revenue-generating clients is tougher still. Not so for travel consultant Jessica Ourisman of Ourisman Travel, an independent affiliate of Brownell Travel. Fully 90% of Ourisman Travel’s clients first come to the agency via the Internet. Read More >>

Anthem of the Seas review

December 2015 | Virtuoso Traveler

Claiming a host of first-at-sea features, Royal Caribbean’s Quantum Class ships are as innovative as their name implies. As the line prepares to launch its third Quantum Class vessel, Ovation of the Seas, in spring 2016, we asked a Virtuoso Travel advisor to share her insights on its sister ship, Anthem of the Seas. Read More >>

OK, you’re an expert. But are you a designer of life?

August 24, 2015 | Travel Weekly

It wasn’t like a scene out of “Breakfast at Tiffany’s”; it was breakfast at Tiffany’s. At 8:15 a.m., Linda Allen of Harrison, Ark., was standing in front of a display case filled with glittering bijoux of every shade, cut and clarity, surrounded by people sipping champagne and nibbling on passed plates topped with caviar and gold leaf. Read More >>

Offbeat Ways to Make Travel Affordable

Five Great-Value Cruises from U.S. Ports This Spring

March 19, 2014 | Conde Nast Traveler

These April and May voyages set sail from U.S. ports—which means many of you can drive to the ship. Here are my top picks when it comes to that hard-to-find combo of good itinerary and good price. Even better than the unusual cruise values for this summer are a few cruise deals that have popped up this spring. Read More >>

Found: Your Great-Value Summer Vacation

March 17, 2014 | Conde Nast Traveler

Dear fellow parents: Now that we’ve made it through planning spring break, we can turn our attention to summer vacation. One option to consider—since it will offer particular value for your dollar this summer—is a family cruise. Read More >>

Guilt Trip? Ease the Pain of Separation

January 2014 | The Costco Connection

For the parent who travels for business, nothing feeds guilt like a long goodbye with a sobbing child wrapped around his or her leg. Traveling away from the comforts and relative predictability of home can be stressful enough, but factor in a child’s anxiety and life “up in the air” can seem downright painful. Read More >>

Margret Propper Named Godmother of UN-CRUISE Vessel

May 2013 | Seattle PI

Unveiling UN-CRUISE Adventures for its combined fleet of upscale yachts and expedition vessels, InnerSea Discoveries/American Safari Cruises inaugurated two boats in time for a full summer of adventures in Southeast Alaska. Read More >>

America’s oldest agency is one of its most progressive

The owners of Brownell Travel of Birmingham, Ala., the oldest leisure travel agency in the U.S., have done something remarkable: They have created a cutting-edge service methodology and a model corporate culture, either of which could be featured at a TED conference or as a case study for the Harvard Business Review. Yet Brownell still embraces its 125-year-old principles, traditions and history. Read More>>

Biz hub Panama hopes to lock into leisure market, too

September 15, 2011 | Travel Weekly

Panama, for all its charms, is perhaps best known to U.S. travelers as a place to pass through on their way to somewhere else, whether via its famed, century-old canal linking the Atlantic and Pacific oceans or the much newer Tocumen Airport, now Central America’s busiest transit air hub. Read More >>

Brownell Travel

July 31, 2011 | Luxury Travel Advisor

Today’s face of Brownell Travel would be somewhat unfamiliar to its founder, Walter T. Brownell, who set up the company in 1887. The new headquarters, which opened this year, sits in one of the poshest retail districts of BirminghamAL, rubbing elbows with Brooks Brothers and Saks Fifth Avenue. Read More >>

Finding cruise deals in a recovering economy

February 18, 2010 | CNN

The jaw-dropping cruise deals of 2009 have all but dried up. This year travelers will have to work harder to find a way to save on floating escapes. Read More >>

Charting a New Path, Brownell Shifts Focus in Changing Travel Industry

December 8, 2006 | Birmingham Business Journal

Brownell may be one of the oldest travel agencies around, but it is by no means stuck in the past. Founded in 1887, the company has changed with the times, and as the evolution of online travel planning has absorbed business from standard full-service agencies, Brownell is thriving as a specialty operation catering to leisure travelers with a taste for far-flung adventure and upscale amenities. Read More >>

Brownell Travel Consultants Tapped to Sell the Ultimate Vacation – A Trip to Space

December 2006

Troy Haas, CEO of Birmingham-based Brownell Travel, and Vicki Upchurch, a Brownell Travel Consultant, have been chosen amid a select group of travel consultants in the country authorized to sell the next hot travel destination – Outer Space. Read More >>


October 2, 2006 | Travel Weekly
After nearly 120 years in business, Brownell Travel, one of the country’s oldest travel agencies, has quietly unveiled a new name and logo. The intent is to more effectively convey the image of an upscale, service-oriented company, said Troy Haas, president of the Birmingham, Ala.-based agency. Read More >>

The luxury of a niche agency

February 14, 2005 | Travel Weekly

Customers looking for standard cruises wont find what theyre looking for at Leslie Fambrinis travel agency. And she wouldnt have it any other way — because Fambrini focuses on one sector of the cruise industry and one sector only: luxury. Read More >>

Making custom a custom

September 30, 2002 | Travel Weekly

Going ashore has many meanings. To a number of agents, it means customized excursions that yield additional earnings for the agency while providing more trip satisfaction to cruise customers. The concept is not exactly new. Ask Meg McGriff North, executive vice president of Brownell Travel in Birmingham, Ala., who said any “true consultant” with experience and connections has long been offering special land arrangements to discerning travelers. Read More >>

Home Away From Home, the offices of Brownell Travel

My Turnstone Blog

It’s rare that I come across a commercial office space that feels just like home. Sure there are elements that bring in a “homey” type vibe like your favorite colors from home or a piece of furniture. A lot of times when someone wants to bring in the feeling of home they do so in a not so aesthetically pleasing way. An entire office space that feels like home(and is stylish too), however is a bit more rare. Here is an inside view of the Brownell Travel, my favorite home away from home office space. Read More >>

Motivational Travel, The most Rewarding Perk

Business Alabama

In ever-tightening economic times, CEOs  must ask: Are corporate re­treats worth the expense?  Mary Pat Kaufmann,  Vice President of Brownell Motivation travel agency in Birmingham, says, “Even as budgets  are cut and expenditures decrease, many companies  continue holding corporate  retreats. “With a well-planned program, employees feel as though they’ve been treated to a luxurious, yet purposeful, vacation. A dull one might as well be another day at the office. Read More >>

Worldly Success, Brownell Independent Advisor Sam McClure

Travel Agent Central

For sheer audacity, it’s hard to beat Sam McClure’s niche: round-the-world travel for families. A year-long, 30-country trip, with small groups of friends and relatives occasionally join­ ing the core family for part of the trip, isn’t some­ thing you’ll find in any brochure. Read More >>

The Travel Life

Get an inside look at the travel industry, tips for success, interviews with advisors, and more.



I don't know how you do it

“I really don’t know how you do it, but the common denominator in all Brownell Advisors is that they are all the BEST PEOPLE IN THE WORLD!!!!!!”

Susan Teeple, Amarillo, TX

Business Support

“Thank you for your assistance in helping me attain my goal to increase booking volume. I am feeling very positive and optimistic thanks to you.”

Margaret Pratt, Memphis, TN

Client-Facing Newsletter

“A huge shout out to the Brownell marketing team for this month’s Fernweh. It’s always well done — so simple, yet professional and enough of an eye-catcher that clients actually read it — but this month’s issue is particularly good. I love the white labeling Brownell does, and am very proud to have this newsletter going to my clients.”

Linda Terrill, Atlanta, GA


“These newsletters with personal branding are so awesome! Thank you!”

Julie Jones, St. Louis, MO

Phenomenal Education

“I am so thankful, grateful and honored to be a part of such a fantastic company. I said to a few of you one of the best parts of Academy is getting to see everyone and catch up but what I really want you all to know is how much I appreciate the phenomenal education I received this weekend. I was blown away. Just when you think it can’t get any better….it does!”

Kelly Millington, Fairfield, CT

Beyond Helpful

“Wow – seriously yall, this is amazing! We are all so lucky to have such a proactive and innovating hosting team. Thanks so much for continually evolving and assisting us to the best of your ability. Seriously, what yall think of and how organized you are is beyond helpful! Yall are awesome!”

Blaire Kochar, Houston, TX


“You ladies are simply AMAZING!! Every time I turn around you are doing something so special!!! What a talented group!!”

Catherine Whitworth, Athens, GA

Brownell ICs are the Best

Your Brownell IC’s are the very best I have ever met. Congratulations on your excellent Brownell program.

Evelyn Weber, Manager, Cheval Blanc St-Barth Isle de France

Responses from people who KNOW

“My favorite part of Travel Tribe is getting instantaneous responses from those who KNOW.”

Kelly Millington, Fairfield, CT

The sky is the limit here!

“Brownell Hosting is the gold standard in host agency programs. From the onboard training to the day-to-day support, the hosting team offers best practice strategies and industry insight to ensure I stand apart in the marketplace. Even as a home-based advisor, I feel incredibly connected with not just the hosting team but the entire Brownell Family. There is a collaborative and supportive environment among the advisors which truly gives me an advantage in designing client travel experiences. I am so proud to be affiliated with such a prestigious agency. The sky is the limit here!”

Irene Quisenberry, Tampa, FL

My clients are spoiled because I am part of Brownell

“I found my family when I found Brownell. Just having their name behind me brings enthusiastic greetings (and sometimes hugs) from hoteliers, and suppliers when I first meet a new partner. The support and values are truly outstanding and I couldn’t imagine being with another host agency. My clients are spoiled because I am part of Brownell.”


Catherine Parkin, Denver, CO

The best quality of "work-life!"

“For quality of work-life, there isn’t a better place to be than Brownell. I most value the culture of support, the detailed financial reports and the amazing hosting team.”

Martha King, Richmond, VA

We could not do this without you!

“The Mentoring Program gave us the chance and the training to start a business AND the continued support to grow that businesss. We could not do this without you!”

King & Whitson, Chattanooga, TN & Washington, VA Washington, VA

Brownell is the best in the industry

“Brownell is the best in the industry. The staff, back end support, superlative processes and response times are tops.”

Jennifer Royster, Clemmons, NC

Team Marketing is tops

“I love all of the creative marketing help. The very most helpful thing was when they prepped me for my interview with Travel Agent Central. Their guidance on that was so spectacular, and I genuinely feel as though I could not have handled that without them. Team Marketing is a very important part of my plans to grow my business, and I always feel very supported.”

Kristen Meckem, Bend, OR

The support when I travel gives me great peace of mind

” Brownell Hosting offers support to IC’s that are traveling and need assistance with coverage. This gives me great peace of mind!”

Stephanie Miller Murphy, Mandeville, LA

Helped connect me with editors for press opportunities

“Team Marketing was really helpful in assisting me in the re-branding of my business, creating collateral and connecting me with editors for press opportunities.”

Courtney Regan, San Francisco, CA

The best support an IC could ask for. Bar NONE.

“Brownell Hosting offers the best support an IC could ask for. Bar NONE. They make me feel like there is no stupid question and help me feel like i’m actually working in the office instead of from my home. They actually listen to suggestions and implement changes.”

Louisa Gehring, Cincinnati, OH

Constant support, encouragement and super-fast response times

“The best things about the Brownell Hosting are the constant support, encouragement and super-fast response times. And, of course, the hosting team. LOVE.THEM.ALL!!! Brownell is so special and the support IC’s receive is unbelievable!! I feel so immensely blessed to be a part of the Brownell family!!!”

Martha King, Signal Mountain,TN

We love the social media content & tips

“Social media is always a challenge for us, so we love the content & tips from Brownell’s marketing team!!!”

King & Whitson, Chattanooga, TN & Washington, VA

I am loving every minute of my new career

“The Mentorship program is amazing! I am loving every minute of my new career.”

Kristen Nix, Whitefish, MT

I love the one-on-one marketing support

“I love the marketing 1:1 calls because they really help me think outside the box with ideas for social media, blogging, and direct mail.”

Kristen Nix, Whitefish, MO

I'm inspired to set new goals

“Brownell Academy is my chance to step away from the daily office routine and immerse myself in the world of travel. Having uninterrupted quality time with other advisors and vendors not only builds camaraderie, but inspires me to set new goals. I come back to my office not only rejuvenated, but also with specific actions I can immediately implement to improve my business & provide better service to my clients.”

Suzette Mack, San Jose, CA

The mentoring program was critical

“The Brownell mentoring program was critical to the successful launch of my travel business. It was a year well-spent learning the ins and outs of the industry and the Virtuoso network. When I graduated from the program, I felt fully integrated into the company and was ready to take my business to the next level.”

Katherine Gould, Richmond, VA

An incredible opportunity to join the industry as a newbie

“The mentoring program was an incredible opportunity to join one of the premier travel agencies in the world as a complete newbie. Brownell’s staff was always available and willing to help with the countless questions I had during my first year. Being mentored by the top travel professionals in the industry contributed immensely to the success that I am now enjoying.”

David Ourisman, Berkeley, CA

I have reached goals beyond my expectations

“I wanted to convert my love for travel, marketing skills, client service skills, and technology background into a career. Fortunately, Brownell’s mentoring program allowed me to do just that and allowed me to reach goals that were beyond my expectations. An unexpected bonus of joining Brownell has been becoming part of an organization where each part of the team is truly supportive of my efforts and is interested in my ongoing success. Brownell’s methods and techniques serve as a daily inspiration.”

Linda Terrill, Atlanta, GA

Freedom to sell with quick support

“The hosting program allows me freedom to do my work. I always receive an answer quickly on any of my numerous questions!”

Marion Harbison, Chattanooga, TN

I count my lucky stars that I work with Brownell

“There is no agency better than Brownell! Our Hosting Team is there to hold our hands through the good and the bad. What a huge support group we have! I count my lucky stars every day that I am fortunate to be working for Brownell. The hosting staff is such a comforting and hands on team. They are positive reinforcements of acknowledging when we excel and encourage us to grow our business by having the opportunities to travel and experience the wonderful hotels and resorts we sell worldwide.”

Caroline Wallace, Richmond, VA

The support and education is amazing

“I love the hosting program because the support and education is amazing! The support team is so enthusiastic and passionate, it is a continuing inspiration. Makes me want to work harder and better!”

Catherine Whitworth, Athens, GA