Travel Insurance Desk - Brownell Hosting

Travel Insurance Desk

Travel insurance is a complicated, but necessary, aspect of planning travel. Our world is unpredictable, and we want to do everything we can to protect our clients’ travel plans. But when each client – and trip – brings a unique situation, we often have endless questions about how exactly to handle travel insurance. Plus, as a travel advisor, you have to be extremely careful in how you direct your clients to avoid any legal issues.

Enter the Brownell Insurance Desk.

Just like the Air Desk, the Insurance Desk allows advisors to focus on selling travel, designing itineraries, and building relationships with their clients while the Insurance Desk can handle all things travel insurance. Below are some of the services that the Insurance Desk offers to our Independent Advisors:

  • Provide insurance quotes
  • Purchase policies
  • Answer insurance-related questions
  • Process insurance claims
  • Communicate directly with clients

And just as important as what the Insurance Desk does is who the Insurance Desk is! Laura Heidt joined the Brownell team as Insurance Desk Manager in 2020 after a 15-year career in travel insurance. Prior to Brownell, Laura was our go-to insurance guru at Travelex and then at MedJet. She is not only an incredible resource of travel insurance knowledge but she also knows the right questions to ask and who to go to for anything we cannot answer.

Click to learn more about why Brownell, how we help you grow your business, and the support we offer.


  • Welcome to the Travel Life – an inside look at the travel industry, tips for success, interviews with advisors, and more!


The Travel Life

Get an inside look at the travel industry, tips for success, interviews with advisors, and more.


I have reached goals beyond my expectations

“I wanted to convert my love for travel, marketing skills, client service skills, and technology background into a career. Fortunately, Brownell’s mentoring program allowed me to do just that and allowed me to reach goals that were beyond my expectations. An unexpected bonus of joining Brownell has been becoming part of an organization where each part of the team is truly supportive of my efforts and is interested in my ongoing success. Brownell’s methods and techniques serve as a daily inspiration.”

Linda Terrill, Atlanta, GA

I don't know how you do it

“I really don’t know how you do it, but the common denominator in all Brownell Advisors is that they are all the BEST PEOPLE IN THE WORLD!!!!!!”

Susan Teeple, Amarillo, TX

My clients are spoiled because I am part of Brownell

“I found my family when I found Brownell. Just having their name behind me brings enthusiastic greetings (and sometimes hugs) from hoteliers, and suppliers when I first meet a new partner. The support and values are truly outstanding and I couldn’t imagine being with another host agency. My clients are spoiled because I am part of Brownell.”


Catherine Parkin, Denver, CO

I am loving every minute of my new career

“The Mentorship program is amazing! I am loving every minute of my new career.”

Kristen Nix, Whitefish, MT

Brownell ICs are the Best

Your Brownell IC’s are the very best I have ever met. Congratulations on your excellent Brownell program.

Evelyn Weber, Manager, Cheval Blanc St-Barth Isle de France

Brownell is the best in the industry

“Brownell is the best in the industry. The staff, back end support, superlative processes and response times are tops.”

Jennifer Royster, Clemmons, NC

The sky is the limit here!

“Brownell Hosting is the gold standard in host agency programs. From the onboard training to the day-to-day support, the hosting team offers best practice strategies and industry insight to ensure I stand apart in the marketplace. Even as a home-based advisor, I feel incredibly connected with not just the hosting team but the entire Brownell Family. There is a collaborative and supportive environment among the advisors which truly gives me an advantage in designing client travel experiences. I am so proud to be affiliated with such a prestigious agency. The sky is the limit here!”

Irene Quisenberry, Tampa, FL