As illustrated by The Office.
7:45 AM at Coffee Shop
When you run into a friend who asks “Why would I use a travel agent? I can just book it online.”
[SCREAMS INTERNALLY: IT’S TRAVEL ADVISOR!!!!]
Morning conference call with a travel partner in the UK to work out the details of a fabulous Ireland + England adventure. You get so excited by the end of it that you now think you have an accent.
You get an email from a client who insists they can only stay at a sold out hotel. Good thing you have met the general manager, have his direct phone line, and bam! Room is booked. With complimentary breakfast. And a $100 food & beverage credit. (and THIS is why you don’t “just book it online”)
You have to call an airline. After 45 minutes of waiting the hold music stops..
…and then starts back again. For another 20 minutes.
But you finally get through to an actual human who is ready to help.
And you secure the the flight without a change fee for your client.
You run into an old friend at lunch who wants to “pick your brain” about their upcoming trip.
You meet with a picky client to present an itinerary you spent days on.
And they love it.
You get a cold call from a shopper, ie that person who has looked up rates on Expedia and Orbitz, reviews on TripAdvisor, and even found a Groupon and expects you to match them. (HELLO! A non-refundable rate with travel dates only in the dead of winter is NOT the deal you think it is!)
Now it’s time to catch up on invoicing.
Then THAT client calls who treats you like you are their travel advisor — AND therapist AND child psychologist AND BFF.
Your day feels like herding cats, but when your client sends you a photo from “the best trip they’ve ever taken” that “they could have never done without you!” you suddenly feel a lot better.
The end of the day when you’ve created exceptional travel experiences surrounded by a fabulous team!
AND THAT’S HOW ITS DONE!