A Day in the Life of a Travel Advisor - Brownell Hosting

A Day in the Life of a Travel Advisor


As illustrated by The Office.

7:45 AM at Coffee Shop

When you run into a friend who asks “Why would I use a travel agent? I can just book it online.”



8:30 AM

Morning conference call with a travel partner in the UK to work out the details of a fabulous Ireland + England adventure. You get so excited by the end of it that you now think you have an accent.

9:30 AM

You get an email from a client who insists they can only stay at a sold out hotel. Good thing you have met the general manager, have his direct phone line, and bam! Room is booked. With complimentary breakfast. And a $100 food & beverage credit. (and THIS is why you don’t “just book it online”)

10:45 AM

You have to call an airline. After 45 minutes of waiting the hold music stops..

…and then starts back again. For another 20 minutes.


11:05 AM

But you finally get through to an actual human who is ready to help.

11:15 AM

And you secure the the flight without a change fee for your client.

12:30 PM

You run into an old friend at lunch who wants to “pick your brain” about their upcoming trip.

2:00 PM

You meet with a picky client to present an itinerary you spent days on.

And they love it.

3:00 PM

You get a cold call from a shopper, ie that person who has looked up rates on Expedia and Orbitz, reviews on TripAdvisor, and even found a Groupon and expects you to match them. (HELLO! A non-refundable rate with travel dates only in the dead of winter is NOT the deal you think it is!)

3:30 PM

Now it’s time to catch up on invoicing.

4:15 PM

Then THAT client calls who treats you like you are their travel advisor — AND therapist AND child psychologist AND BFF.

4:45 PM

Your day feels like herding cats, but when your client sends you a photo from “the best trip they’ve ever taken” that “they could have never done without you!” you suddenly feel a lot better.

5:30 PM

The end of the day when you’ve created exceptional travel experiences surrounded by a fabulous team!


If you want to become a travel advisor, learn how here


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The sky is the limit here!

“Brownell Hosting is the gold standard in host agency programs. From the onboard training to the day-to-day support, the hosting team offers best practice strategies and industry insight to ensure I stand apart in the marketplace. Even as a home-based advisor, I feel incredibly connected with not just the hosting team but the entire Brownell Family. There is a collaborative and supportive environment among the advisors which truly gives me an advantage in designing client travel experiences. I am so proud to be affiliated with such a prestigious agency. The sky is the limit here!”

Irene Quisenberry, Tampa, FL

I have reached goals beyond my expectations

“I wanted to convert my love for travel, marketing skills, client service skills, and technology background into a career. Fortunately, Brownell’s mentoring program allowed me to do just that and allowed me to reach goals that were beyond my expectations. An unexpected bonus of joining Brownell has been becoming part of an organization where each part of the team is truly supportive of my efforts and is interested in my ongoing success. Brownell’s methods and techniques serve as a daily inspiration.”

Linda Terrill, Atlanta, GA

I count my lucky stars that I work with Brownell

“There is no agency better than Brownell! Our Hosting Team is there to hold our hands through the good and the bad. What a huge support group we have! I count my lucky stars every day that I am fortunate to be working for Brownell. The hosting staff is such a comforting and hands on team. They are positive reinforcements of acknowledging when we excel and encourage us to grow our business by having the opportunities to travel and experience the wonderful hotels and resorts we sell worldwide.”

Caroline Wallace, Richmond, VA