Privacy Notice | Brownell Hosting

Privacy Notice

YOUR PRIVACY RIGHTS

Privacy Policy
Brownell Travel, Inc. d/b/a Brownell (“Brownell ”) values your privacy. This Privacy Policy states the principles and practices that apply to our collection and use of information that you, our clients and prospective clients (hereinafter referred to as “you” and “your”) provide to us, whether in person, by telephone, mail or e-mail, or through our Websites www.brownelltravel.com (the “Website”). Brownell may revise this Privacy Policy, and any such revisions will be posted here. By visiting the Website, you accept the policies described in this Privacy Policy, and your continued use of the Website after such changes have been posted constitutes your acceptance of such changes.

General Collection and Use
Some information is explicitly provided to us by you, while other information, such as your IP address, is gathered automatically as you use our services. You may voluntarily provide certain personal identifying information to us in connection with your purchase of travel-related products, subscriptions, and services (all of which will be referred to as “Personal Information”). If you choose to provide us with Personal Information by opting in, you consent to our collection of that information and to the transfer and storage of that information on our servers located in the United States. Personal Information includes all information you voluntarily provide to us, whether in person, by telephone, mail or e-mail, or on this Website, such as: (i) your contact information (e.g. name, telephone number, passport number, driver’s license or state identification number, and postal and e-mail addresses); (ii) financial information (e.g. credit card number, security code, cardholder name, billing address, and expiration date); and (iii) information related to your travel profile (e.g. travel preferences, including seat selection, frequent flyer/hotel/car rental program information, booking history and interests, and special health accommodations).

We may use your Personal Information to provide you with travel-related information, including providing you with responses to requests for travel services, travel notifications, travel confirmations and updates, as well as managing your account, processing bills, and/or personalized mailings (electronic or otherwise) or other communications that you consent to receive, and to prevent potentially prohibited or illegal activity, resolve disputes and collect fees.

Disclosure of Your Personal Information
We may share your information with third parties to facilitate your travel plans or requests for information.

a.        Brownell may share your Personal Information (only to the extent reasonably necessary or as required by the circumstances) and Aggregated Data, when applicable, with the following parties:

(i)         Third party vendors and preferred suppliers, in order for such parties to (1) assist Brownell in providing the requested travel services to you, including personalizing your experience (2) provide aggregate reporting to Brownell and certain third parties (using only Aggregated Data and not individual Personal Information when provided to third parties), and (3) provide 24/7/365 emergency customer support for certain eligible clients.

(ii)         These highly regarded vendors and preferred suppliers with which Brownell has alliances so that you may receive information about exclusive offers or other luxury products and services in which you may be interested (but if you do not wish to receive marketing communications from those parties, please contact us at concierge@brownelltravel.com at and/or by unsubscribing);

(iii)        Non-affiliated third party vendors and service providers which provide certain services or functions requested by you and/or which fulfill your requested transactions, including but not limited to, hotels, airlines, cruise lines, safari camps, event sites, tour operators, ground transportation providers, and car rental companies, as well as service providers who assist with our business operations (such as fraud investigations, bill collection and affiliate and award programs).

(iv)        Other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service).

(v)        The appropriate parties if it is requested by a government agency or law enforcement personnel or if we are otherwise required by law to disclose it in response to subpoenas, court orders, or other legal process, to establish or exercise our legal rights, to defend against legal claims, or as otherwise required by law (in which case, we reserve the right to raise or waive any legal objection available to us).

(vi)        The appropriate parties in order to investigate, prevent, or take action regarding illegal or suspected illegal activities, to protect and defend the rights, property, or safety of Brownell, our clients or others, and in accordance with our terms and conditions and other agreements.

(vii)       Other appropriate entities, such as our successors or assigns, should we undergo a corporate transaction, such as a divestiture, merger, consolidation, or asset sale.

(viii)      The appropriate parties when we believe in good faith that disclosure is required to protect the security, property, assets and/or rights of Brownell from unauthorized use or misuse of the Site or anything found at the Site.

  1. Once your Personal Information has been shared with a non-affiliated third party in accordance with this Privacy Policy, we cannot control how that third party collects, uses or shares your Personal Information and as such, we will thereafter have no responsibility for its use. Protection of your Personal Information in the possession of any such third party shall be governed by the privacy policy of that third party.

Booking Tools
Brownell may provide third-party links, or otherwise cooperate with third parties, to provide you with access to online booking tools. These online booking tools are owned and operated by third party providers and are not under the control of Brownell. Brownell may provide access to these online booking tools as a service to you, and is not responsible for their operation, content, information practices or any link contained in a linked site. These tools often gather personally identifiable information and financial information from you to complete your booking requests, and our service may include some of your Personal Information in the link to the booking tool to help streamline the booking process.

Third Party Privacy Policies
Vendors, online booking tool providers, and other third parties with whom we share your Personal Information may have their own privacy policies contained in their linked websites, and we strongly encourage you to read those privacy statements. Brownell’s privacy policy does not apply to these vendors, online booking tool providers, and other third parties, and their policies may differ from our policy.

Cookies
In addition to the information gathered as described above, we use a technology called “cookies” which may be used to provide you with tailored information from a website. A cookie is an element of data that a website can send to your browser, which may then store it on your system. For example, some pages on the Website use cookies so that we may better serve you to personalize your experience on our Website. We also may use Cookies to offer you products, programs, or services. Cookies alone do not tell us your e-mail address or other Personal Information unless you choose to provide this information to us by, for example, registering on our Website. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. However, please note that disabling cookies may prevent you from taking advantage of certain travel tools and program features on the Website. The information contained in or collected by cookies is not considered Personal Information for the purposes of this Policy.

Log Files
Like most websites, we use log files to track system activity. These files include IP addresses, browser type, Internet service provider (ISP), and other technical information relating to your use of our Website. We use this information to analyze usage patterns, observe trends, administer the site, track user movements in the aggregate, and gather broad demographic information for aggregate use. We use Google Analytics to assist in this analysis.

Aggregated Information
In addition to any Personal Information you may voluntarily provide to us, this Website also collects general information regarding visitors and users of this Website as it relates to their use of the Website (referred to herein as “Aggregated Data”). This information is collected automatically each time a user navigates our Website. The term Aggregated Data includes, but is not limited to, such information as traffic patterns, number, frequency and duration of visits to certain pages, visits from other websites or to third-party websites linked to this Website, use of particular services and interest in services, information or features of the Website or other parties made available through or found at the Website. This information is anonymous and is useful for improving the content and navigational tools of our Website. Aggregated Data may also include information or data obtained from you or other sources, which has been combined with or compiled from other information or data in such a manner to no longer be personally identifiable or linked to an individual. Aggregated Data is not considered Personal Information for the purposes of this Policy.

Children
Brownell does not sell travel or other services for purchase by children. Please be aware that Brownell has not designed this Website for, and does not intend for it to be used by, anyone under age 18. Accordingly, this Website should not be used by anyone under age 18. Brownell specifically requests that persons under the age of 18 not use this Site or submit information to the Site. Brownell does not knowingly collect information from children under 18.If you are under 18, please do not submit any personally identifiable information to Brownell. If a minor has provided the Company with Personal Information, a parent or guardian of that minor may contact us via e-mail: concierge@brownelltravel.com via regular mail at 216 Summit Blvd., Suite 220, Birmingham, AL 35243; or by telephone at 800-999-3960 or 205-802-6222. If Brownell discovers that a minor has provided Brownell with Personal Information, that minor’s information will be removed from the Brownell ’s database as soon as practicable

Contact Information
If you have any questions about this Privacy Policy, or if you want to contact us about modifying or deleting your personal profile, or for any other reason related to this Privacy Policy, please send an email to info@brownelltravel.com

Your Consent to This Privacy Policy
By providing Personal Information to us, you are giving your consent and permission for any use of the Personal Information that is consistent with the uses stated in this Policy or elsewhere at the Website at the point you submit such Personal Information, and such consent will be presumed byBrownell, unless you expressly state otherwise at the time you submit the Personal Information. If you do not agree to the uses stated in this Policy or disclosed elsewhere at the Website, please do not use the Website or provide us with any Personal Information.

California Residents
California residents have the right to request in writing from Brownell:

(i) a list of the categories of Personal Information, such as name, address, e-mail address, telephone numbers, and the type of services provided to the customer, that Brownell has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes, and

(ii) the names and addresses of all such third parties.

To request the above information, please contact us via e-mail at concierge@brownelltravel.comvia regular mail at 216 Summit Blvd., Suite 220, Birmingham, AL 35243; or by telephone at 800-999-3960 or 205-802-6222. (Please include in your correspondence a reference to “California Disclosure Information.”) We will respond to such written requests, free of charge, within 30 days following receipt at the e-mail, fax number or mailing address stated above. If we receive your request at a different e-mail, fax number or mailing address, we will respond within a reasonable period of time, not to exceed 150 days from the date received. Please note that we are only required to respond to each customer once per calendar year.

Questions or Comments?
If you have any questions or concerns about this Policy or the way we use your Personal Information, please feel contact us by e-mail at info@brownelltravel.comvia regular mail at 216 Summit Blvd., Suite 220, Birmingham, AL 35243; or by telephone at 800-999-3960 or 205-802-6222.

Your privacy is of the utmost importance to Brownell and we welcome your feedback.

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Testimonials

Phenomenal Education

“I am so thankful, grateful and honored to be a part of such a fantastic company. I said to a few of you one of the best parts of Academy is getting to see everyone and catch up but what I really want you all to know is how much I appreciate the phenomenal education I received this weekend. I was blown away. Just when you think it can’t get any better….it does!”

Kelly Millington, Fairfield, CT

Beyond Helpful

“Wow – seriously yall, this is amazing! We are all so lucky to have such a proactive and innovating hosting team. Thanks so much for continually evolving and assisting us to the best of your ability. Seriously, what yall think of and how organized you are is beyond helpful! Yall are awesome!”

Blaire Kochar, Houston, TX

Simply AMAZING

“You ladies are simply AMAZING!! Every time I turn around you are doing something so special!!! What a talented group!!”

Catherine Whitworth, Athens, GA

Brownell ICs are the Best

Your Brownell IC’s are the very best I have ever met. Congratulations on your excellent Brownell program.

Evelyn Weber, Manager, Cheval Blanc St-Barth Isle de France

Responses from people who KNOW

“My favorite part of Travel Tribe is getting instantaneous responses from those who KNOW.”

Kelly Millington, Fairfield, CT

The sky is the limit here!

“Brownell Hosting is the gold standard in host agency programs. From the onboard training to the day-to-day support, the hosting team offers best practice strategies and industry insight to ensure I stand apart in the marketplace. Even as a home-based advisor, I feel incredibly connected with not just the hosting team but the entire Brownell Family. There is a collaborative and supportive environment among the advisors which truly gives me an advantage in designing client travel experiences. I am so proud to be affiliated with such a prestigious agency. The sky is the limit here!”

Irene Quisenberry, Tampa, FL

My clients are spoiled because I am part of Brownell

“I found my family when I found Brownell. Just having their name behind me brings enthusiastic greetings (and sometimes hugs) from hoteliers, and suppliers when I first meet a new partner. The support and values are truly outstanding and I couldn’t imagine being with another host agency. My clients are spoiled because I am part of Brownell.”

 

Catherine Parkin, Denver, CO

The best quality of "work-life!"

“For quality of work-life, there isn’t a better place to be than Brownell. I most value the culture of support, the detailed financial reports and the amazing hosting team.”

Martha King, Richmond, VA

We could not do this without you!

“The Mentoring Program gave us the chance and the training to start a business AND the continued support to grow that businesss. We could not do this without you!”

King & Whitson, Chattanooga, TN & Washington, VA Washington, VA

Brownell is the best in the industry

“Brownell is the best in the industry. The staff, back end support, superlative processes and response times are tops.”

Jennifer Royster, Clemmons, NC

Team Marketing is tops

“I love all of the creative marketing help. The very most helpful thing was when they prepped me for my interview with Travel Agent Central. Their guidance on that was so spectacular, and I genuinely feel as though I could not have handled that without them. Team Marketing is a very important part of my plans to grow my business, and I always feel very supported.”

Kristen Meckem, Bend, OR

The support when I travel gives me great peace of mind

” Brownell Hosting offers support to IC’s that are traveling and need assistance with coverage. This gives me great peace of mind!”

Stephanie Miller Murphy, Mandeville, LA

Helped connect me with editors for press opportunities

“Team Marketing was really helpful in assisting me in the re-branding of my business, creating collateral and connecting me with editors for press opportunities.”

Courtney Regan, San Francisco, CA

Brownell is constantly evolving

“The 3 best things about Brownell hosting are (1.) Brownell, the organization. (.2) Brownell is contstantly evolving in a positive direction, and (3.)  I always feel like I have exactly what I need to run a successful business. “

Kelly Millington, Fairfield, CT

The best support an IC could ask for. Bar NONE.

“Brownell Hosting offers the best support an IC could ask for. Bar NONE. They make me feel like there is no stupid question and help me feel like i’m actually working in the office instead of from my home. They actually listen to suggestions and implement changes.”

Louisa Gehring, Cincinnati, OH

Constant support, encouragement and super-fast response times

“The best things about the Brownell Hosting are the constant support, encouragement and super-fast response times. And, of course, the hosting team. LOVE.THEM.ALL!!! Brownell is so special and the support IC’s receive is unbelievable!! I feel so immensely blessed to be a part of the Brownell family!!!”

Martha King, Signal Mountain,TN

We love the social media content & tips

“Social media is always a challenge for us, so we love the content & tips from Brownell’s marketing team!!!”

King & Whitson, Chattanooga, TN & Washington, VA

I am loving every minute of my new career

“The Mentorship program is amazing! I am loving every minute of my new career.”

Kristen Nix, Whitefish, MT

I love the one-on-one marketing support

“I love the marketing 1:1 calls because they really help me think outside the box with ideas for social media, blogging, and direct mail.”

Kristen Nix, Whitefish, MO

I'm inspired to set new goals

“Brownell Academy is my chance to step away from the daily office routine and immerse myself in the world of travel. Having uninterrupted quality time with other advisors and vendors not only builds camaraderie, but inspires me to set new goals. I come back to my office not only rejuvenated, but also with specific actions I can immediately implement to improve my business & provide better service to my clients.”

Suzette Mack, San Jose, CA

The mentoring program was critical

“The Brownell mentoring program was critical to the successful launch of my travel business. It was a year well-spent learning the ins and outs of the industry and the Virtuoso network. When I graduated from the program, I felt fully integrated into the company and was ready to take my business to the next level.”

Katherine Gould, Richmond, VA

An incredible opportunity to join the industry as a newbie

“The mentoring program was an incredible opportunity to join one of the premier travel agencies in the world as a complete newbie. Brownell’s staff was always available and willing to help with the countless questions I had during my first year. Being mentored by the top travel professionals in the industry contributed immensely to the success that I am now enjoying.”

David Ourisman, Berkeley, CA

I have reached goals beyond my expectations

“I wanted to convert my love for travel, marketing skills, client service skills, and technology background into a career. Fortunately, Brownell’s mentoring program allowed me to do just that and allowed me to reach goals that were beyond my expectations. An unexpected bonus of joining Brownell has been becoming part of an organization where each part of the team is truly supportive of my efforts and is interested in my ongoing success. Brownell’s methods and techniques serve as a daily inspiration.”

Linda Terrill, Atlanta, GA

Freedom to sell with quick support

“The hosting program allows me freedom to do my work. I always receive an answer quickly on any of my numerous questions!”

Marion Harbison, Chattanooga, TN

I count my lucky stars that I work with Brownell

“There is no agency better than Brownell! Our Hosting Team is there to hold our hands through the good and the bad. What a huge support group we have! I count my lucky stars every day that I am fortunate to be working for Brownell. The hosting staff is such a comforting and hands on team. They are positive reinforcements of acknowledging when we excel and encourage us to grow our business by having the opportunities to travel and experience the wonderful hotels and resorts we sell worldwide.”

Caroline Wallace, Richmond, VA

The support and education is amazing

“I love the hosting program because the support and education is amazing! The support team is so enthusiastic and passionate, it is a continuing inspiration. Makes me want to work harder and better!”

Catherine Whitworth, Athens, GA

A joy to work with

Everyone has been so great to work with – prompt, helpful, informed and supportive. It has been a joy for me – and I thank all of you.

Jeff Scofield, Chattanooga, TN

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