As a travel advisor, you want to create the VIP-experience for your client. So what do you do? Call the front desk, and keep your fingers crossed they remember your client? Buy a bottle of wine from the hotel bar, and hope it makes it to the room? Orchestrating an exceptional hotel stay doesn’t have to be challenging or an added expense if you are a member of Ritz-Carlton STARS.
Brownell is one of the few agencies tapped to join the exclusive STARS program. Advisors in the Brownell Hosting Program can extend special benefits to their clients that they could not get without the STARS affiliation:
- VIP Status
- Complimentary breakfast for 2, daily
- $100 food and beverage or spa credit
- Welcome note and amenity in room
- Preferred status for room or suite upgrade at time of check-in
- First priority for your room type, location, bedding and connecting rooms
- Top priority waitlist in sold out situations
- Pre-registration and express check- in upon request
- 4:00 pm late checkout – priority request
Ritz-Carlton STARS Advisors not only can unlock amenities and benefits but also have direct access to key staff at each property—no waiting on hold to speak to someone. Our Advisors have personal relationships with a “Guardian Angel” at each property and work closely with them to customize their client’s experience.
But don’t just take our word for it! Here is what one client had to say:
“I was traveling with friends to the SEC Championship in Atlanta. As a Georgia fan, I wasn’t exactly thrilled to be surrounded by Alabama and Missouri fans. My Advisor let the Ritz-Carlton Buckhead staff know my team, and after the game I returned to my room to find a sugar Georgia G and delicious homemade chocolates and cookies! What a great surprise!”
You too can roll out the red carpet for your clients when you work with Brownell! To learn more about the Brownell Hosting Program, click here. To learn more about the Ritz-Carlton STARS program, click here.