Discover More Wins "Best Client Experience" | Brownell Hosting

Discover More Wins “Best Client Experience”

There are many reasons to use a travel advisor – their expertise, knowledge, access to exclusive amenities, time saving, and so many more – but at the root of it all, what sets a travel advisor apart from booking direct or through an online website is the human connection. That’s why Brownell created our innovative DISCOVER MORE process. And this year at Virtuoso Travel Week, we were pleased to be awarded the Best Client Experience out of over 800 Virtuoso agency partners!

Technology has so many benefits, yet the relationship between an advisor and a client can turn an average trip into an exceptional travel experience. Truly understanding someone’s motivation for travel, their hopes and dream for a trip, and their unique preferences is essential when it comes to designing a bespoke itinerary. Learn more about the five steps of DISCOVER MORE below:

DISCOVER

The first step is the initial contact about a trip. But before going into specific travel details, the advisor uncovers the client’s motivation for traveling and their vision for their perfect trip.

DESIGN

Next, the advisor works with the client to develop an itinerary tailored to the client’s specific needs. Our travel partners around the world are essential in this step, as they collaborate with both the advisor and client to include authentic experiences and insider activities.

CONNECT

The itinerary is set and reservations are booked…but did you know that clients are happiest and most excited during time leading up to travel and not the travel itself? The Connect phase keeps the advisor and client engaged at a crucial time that is often overlooked. Whether the advisor checks in with the client, sends an article or recipe about the destination, recommends a movie to watch before the trip, or some other touch point, this contact allows the advisor to build the excitement and be able to proactively make changes that would otherwise be last minute.  

EXPERIENCE

Adios! Bon Voyage! Safe travel! The Experience phase is when the client is actually on-the-ground traveling and experiencing the “Brownell Way.” Through Virtuoso, our preferred partner status, and our deep relationships with top travel partners, the advisor can plan little surprises and personal touches to surprise and delight the client during the trip.

SHARE

Once the client returns from their trip, the advisor sets up a time to meet and relive the magic of the trip together. This Share session is vital for the advisor to truly understand each client’s unique preferences. The advisor learns from highlights and the hiccups so that their relationship deepens and future itineraries can be even more personalized. During the Share conversation, the advisor and client can begin the conversation about “where to next” and the process goes full circle.

For more information about Brownell or about joining Brownell as an Independent Travel Advisor, click here.

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Testimonials

We could not do this without you!

“The Mentoring Program gave us the chance and the training to start a business AND the continued support to grow that businesss. We could not do this without you!”

King & Whitson, Chattanooga, TN & Washington, VA Washington, VA

An incredible opportunity to join the industry as a newbie

“The mentoring program was an incredible opportunity to join one of the premier travel agencies in the world as a complete newbie. Brownell’s staff was always available and willing to help with the countless questions I had during my first year. Being mentored by the top travel professionals in the industry contributed immensely to the success that I am now enjoying.”

David Ourisman, Berkeley, CA

I count my lucky stars that I work with Brownell

“There is no agency better than Brownell! Our Hosting Team is there to hold our hands through the good and the bad. What a huge support group we have! I count my lucky stars every day that I am fortunate to be working for Brownell. The hosting staff is such a comforting and hands on team. They are positive reinforcements of acknowledging when we excel and encourage us to grow our business by having the opportunities to travel and experience the wonderful hotels and resorts we sell worldwide.”

Caroline Wallace, Richmond, VA

We love the social media content & tips

“Social media is always a challenge for us, so we love the content & tips from Brownell’s marketing team!!!”

King & Whitson, Chattanooga, TN & Washington, VA

I am loving every minute of my new career

“The Mentorship program is amazing! I am loving every minute of my new career.”

Kristen Nix, Whitefish, MT

The best support an IC could ask for. Bar NONE.

“Brownell Hosting offers the best support an IC could ask for. Bar NONE. They make me feel like there is no stupid question and help me feel like i’m actually working in the office instead of from my home. They actually listen to suggestions and implement changes.”

Louisa Gehring, Cincinnati, OH

I love the one-on-one marketing support

“I love the marketing 1:1 calls because they really help me think outside the box with ideas for social media, blogging, and direct mail.”

Kristen Nix, Whitefish, MO

A joy to work with

Everyone has been so great to work with – prompt, helpful, informed and supportive. It has been a joy for me – and I thank all of you.

Jeff Scofield, Chattanooga, TN

The best quality of "work-life!"

“For quality of work-life, there isn’t a better place to be than Brownell. I most value the culture of support, the detailed financial reports and the amazing hosting team.”

Martha King, Richmond, VA

I'm inspired to set new goals

“Brownell Academy is my chance to step away from the daily office routine and immerse myself in the world of travel. Having uninterrupted quality time with other advisors and vendors not only builds camaraderie, but inspires me to set new goals. I come back to my office not only rejuvenated, but also with specific actions I can immediately implement to improve my business & provide better service to my clients.”

Suzette Mack, San Jose, CA

Constant support, encouragement and super-fast response times

“The best things about the Brownell Hosting are the constant support, encouragement and super-fast response times. And, of course, the hosting team. LOVE.THEM.ALL!!! Brownell is so special and the support IC’s receive is unbelievable!! I feel so immensely blessed to be a part of the Brownell family!!!”

Martha King, Signal Mountain,TN

Helped connect me with editors for press opportunities

“Team Marketing was really helpful in assisting me in the re-branding of my business, creating collateral and connecting me with editors for press opportunities.”

Courtney Regan, San Francisco, CA

My clients are spoiled because I am part of Brownell

“I found my family when I found Brownell. Just having their name behind me brings enthusiastic greetings (and sometimes hugs) from hoteliers, and suppliers when I first meet a new partner. The support and values are truly outstanding and I couldn’t imagine being with another host agency. My clients are spoiled because I am part of Brownell.”

 

Catherine Parkin, Denver, CO

The support and education is amazing

“I love the hosting program because the support and education is amazing! The support team is so enthusiastic and passionate, it is a continuing inspiration. Makes me want to work harder and better!”

Catherine Whitworth, Athens, GA

Freedom to sell with quick support

“The hosting program allows me freedom to do my work. I always receive an answer quickly on any of my numerous questions!”

Marion Harbison, Chattanooga, TN

The mentoring program was critical

“The Brownell mentoring program was critical to the successful launch of my travel business. It was a year well-spent learning the ins and outs of the industry and the Virtuoso network. When I graduated from the program, I felt fully integrated into the company and was ready to take my business to the next level.”

Katherine Gould, Richmond, VA

Simply AMAZING

“You ladies are simply AMAZING!! Every time I turn around you are doing something so special!!! What a talented group!!”

Catherine Whitworth, Athens, GA

Beyond Helpful

“Wow – seriously yall, this is amazing! We are all so lucky to have such a proactive and innovating hosting team. Thanks so much for continually evolving and assisting us to the best of your ability. Seriously, what yall think of and how organized you are is beyond helpful! Yall are awesome!”

Blaire Kochar, Houston, TX

Responses from people who KNOW

“My favorite part of Travel Tribe is getting instantaneous responses from those who KNOW.”

Kelly Millington, Fairfield, CT

The support when I travel gives me great peace of mind

” Brownell Hosting offers support to IC’s that are traveling and need assistance with coverage. This gives me great peace of mind!”

Stephanie Miller Murphy, Mandeville, LA

Team Marketing is tops

“I love all of the creative marketing help. The very most helpful thing was when they prepped me for my interview with Travel Agent Central. Their guidance on that was so spectacular, and I genuinely feel as though I could not have handled that without them. Team Marketing is a very important part of my plans to grow my business, and I always feel very supported.”

Kristen Meckem, Bend, OR

I have reached goals beyond my expectations

“I wanted to convert my love for travel, marketing skills, client service skills, and technology background into a career. Fortunately, Brownell’s mentoring program allowed me to do just that and allowed me to reach goals that were beyond my expectations. An unexpected bonus of joining Brownell has been becoming part of an organization where each part of the team is truly supportive of my efforts and is interested in my ongoing success. Brownell’s methods and techniques serve as a daily inspiration.”

Linda Terrill, Atlanta, GA

Brownell is the best in the industry

“Brownell is the best in the industry. The staff, back end support, superlative processes and response times are tops.”

Jennifer Royster, Clemmons, NC

The sky is the limit here!

“Brownell Hosting is the gold standard in host agency programs. From the onboard training to the day-to-day support, the hosting team offers best practice strategies and industry insight to ensure I stand apart in the marketplace. Even as a home-based advisor, I feel incredibly connected with not just the hosting team but the entire Brownell Family. There is a collaborative and supportive environment among the advisors which truly gives me an advantage in designing client travel experiences. I am so proud to be affiliated with such a prestigious agency. The sky is the limit here!”

Irene Quisenberry, Tampa, FL

Brownell ICs are the Best

Your Brownell IC’s are the very best I have ever met. Congratulations on your excellent Brownell program.

Evelyn Weber, Manager, Cheval Blanc St-Barth Isle de France

Brownell is constantly evolving

“The 3 best things about Brownell hosting are (1.) Brownell, the organization. (.2) Brownell is contstantly evolving in a positive direction, and (3.)  I always feel like I have exactly what I need to run a successful business. “

Kelly Millington, Fairfield, CT

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