7 Questions with Tisha Neufville | Brownell Hosting

7 Questions with Tisha Neufville

At the age of 16, Tisha Neufville fell in love with travel during a family trip to Egypt. After riding a camel through Giza and exploring the Khan el-Khalili market, she realized how powerful and life-changing travel can be. Her career as global qualitative researcher took her around the world, but she decided to turn her passion into her full-time job and became a luxury travel advisor. Learn about Tisha’s journey to finding Brownell, her travel tips, and more below.

How did you find Brownell?

I knew I wanted to do something related to planning trips as I enjoy solving the itinerary puzzle and piecing everything together. After doing some digging online, noticing how others were working in travel, and having informational chats with a few of those people, I felt being a travel advisor would be perfect for me. Education and training have always been extremely important to me, and I knew I needed training to successfully make this career transition. After digging around a bit more, I found Brownell’s Mentoring Program and knew that was the way to go!

Why did you choose Brownell as your host agency?

The Mentoring Program was a significant reason. It was obvious that Brownell had the best Mentoring Program in the industry. On top of that, they had a wonderful, boutique-y, family feel – that’s the organizational dynamic in which I feel most comfortable and it’s the style I like to convey to my clients. Then within the first week of joining I realized the people and the level of support were exactly what I needed. I know it sounds corny and a bit cliché, but we all truly try to help and support one another.

Tisha with her Mentoring Class

What aspect of Brownell is most exciting to you?

I love that, as a team, everyone is always seeking innovative, distinctive approaches to crafting trips and creating memories for our clients. Brownell was recognized for this when the company won the Virtuoso Innovation Award for Best Client Experience at Virtuoso Week in 2017. The emphasis on innovation and creativity further increases clients’ excitement for their trips and keeps us excited about the destinations, experiences, and accommodations we suggest.

What advice would you give to someone who wants to join the travel industry?

Listen! I learned in my last career (and it was reinforced in a CTA class I took in 2017), that listening is essential. Our clients are our priority – they are the reason we do what we do. By listening we can thoroughly understand their interests, passions, and preferences.

Why would you recommend a career as a travel advisor?

I suppose I have two reasons …

  1. I love bringing joy to clients’ lives through travel. When I receive an email/text/call from a client with feedback from their trip, it warms my heart to hear the trip gave them exactly what they needed or exceeded their expectations. I’m in the midst of helping a client make an important return to Japan to connect with long-lost relatives and scatter her mother’s ashes. I can already tell this will be a life-changing trip for her, and I am honored and touched that she has requested my help with this.
  2. I’ve always been obsessed with understanding cultures and what makes people tick. It’s the reason I studied Sociology in college and grad school, the reason I worked as a global qualitative research consultant for 16 years, and is one of the reasons I enjoy working in travel. Every day I get to learn a bit more about various cultures. And it’s a daily education because destinations, societies, and cultures are continuously evolving.

7 Questions with…

What was the best meal you’ve ever had while traveling?

Tisha at a Taiko Drumming lesson in Tokyo

Central Restaurante in Lima, Peru. We had a 17-course tasting menu, and every single course was phenomenal! The chef uses local ingredients in a way that highlights Peru’s ecosystems and elevations. With that blend of exceptional ingredients, expert preparation, creative techniques, and storytelling, you leave with a wonderful experience that is both culinary AND cultural.

What popular destination lives up to the hype?

Japan!!! I have a strong connection with Japan after studying Japanese cultural extensively as a part of my undergraduate and graduate degrees, living there twice, meeting the love of my life there, and traveling to Tokyo a couple of times per year for a decade in my last career. A significant part of what makes it so popular is there is truly something for everyone. Culture seekers, history buffs, nature lovers, sports fans, fashion lovers, tech enthusiasts, anime and cosplay fans, food enthusiasts, and art buffs all have a wealth of experiences to dig into. There are just so many things that are so incredibly special about Japan. I can’t explain it all in a couple of sentences, so I all can say is contact your travel advisor to plan your trip and GO!

What is the up and coming destination right now?

I have a couple of places on my mind at the moment …

  • Botswana. The African continent is vast, and as such, your journey will vary from country to country. The same is true of safari experiences – no two countries will give you the same safari experience. Botswana is quickly becoming one of the best safari destinations through the immense variety of species you’ll encounter due to its diverse landscape. My first safari was one of the best trips I’ve taken in my entire life, so I’m elated to see that a safari destination is hot at the moment. I have a family set to visit Botswana in December and we are all excited for the amazing experience they will soon have.
  • Oman. It’s difficult to resist over 500 forts and castles, whale watching, mountain hikes, rolling sand dunes, caves, souqs, etc, all in one of the safest parts of the region. I suspect we are only scratching the surface of what there is to see and do there. Perhaps more will be revealed as we begin to delve into this destination.
  • Puerto Rico. I’ve always loved Puerto Rico. It’s a quick trip from parts of the US, the people have a wonderful spirit, the food is some of the best in the Caribbean (in close competition with Jamaican food of course 😉 ), you can have city experiences in San Juan, the beaches are great (particularly those on outer islands like Vieques) … it’s just a nice, easy, culturally rich, beach getaway. Obviously there is quite a bit to do to rebuild lives, livelihoods, and infrastructure. But we’re beginninwhig to see some movement. One of our best partners, Dorado Beach, a Ritz-Carlton Reserve, has just reopened and we are excited about this. I have a feeling when all has been completed, the PR islands will be better than ever and one of the hottest destinations in the Caribbean. Keep an eye on Puerto Rico.

Tisha enjoying a camel ride at the Oberoi Udaivilas in Udaipur, India

What is the best travel advice you’ve ever received?

Visit a local food market, grocery store, or convenience store. I started doing this in my past career and still do it to this day. This is where you see real life happening … locals, local food, and daily life. These places will give you even more insight into a destination.

What is your travel motto?

An Anthony Bourdain quote from a “No Reservations” episode is forever embedded in my brain. It sums up my perspective on both travel and life … “The more places I see and experience, the bigger I realize the world to be. The more I become aware of, the more I realize how relatively little I know of it. How many places I have still to go, how much more there is to learn. Maybe that’s enlightenment enough … to know there is no final resting place of the mind, no moment of smug clarity. Perhaps wisdom, such as it is for me, means realizing how small I am, and unwise, and how far I have yet to go.”

What has been the most inspirational destination you’ve visited?

India. It’s an inspirational and spiritual journey unlike any other. Everyone should make at least one visit to India in their lifetime. You will undoubtedly return with a new outlook on life and love for the human spirit.

What is your dream trip?

Many trips can become dream trips if planned in a way that marries your interests with experiences specific to the destination. For me those dream trips combine visual and performing arts, amazing food, sunshine, relaxation/spa time, and of course unique cultural experiences.

Click here to learn more about the Brownell Mentoring Program, and click here to learn more about Tisha and Neufville Travel.

  •       

  • Welcome to the Travel Life – an inside look at the travel industry, tips for success, interviews with advisors, and more!

  •  

The Travel Life

Get an inside look at the travel industry, tips for success, interviews with advisors, and more.

Testimonials

Phenomenal Education

“I am so thankful, grateful and honored to be a part of such a fantastic company. I said to a few of you one of the best parts of Academy is getting to see everyone and catch up but what I really want you all to know is how much I appreciate the phenomenal education I received this weekend. I was blown away. Just when you think it can’t get any better….it does!”

Kelly Millington, Fairfield, CT

Beyond Helpful

“Wow – seriously yall, this is amazing! We are all so lucky to have such a proactive and innovating hosting team. Thanks so much for continually evolving and assisting us to the best of your ability. Seriously, what yall think of and how organized you are is beyond helpful! Yall are awesome!”

Blaire Kochar, Houston, TX

Simply AMAZING

“You ladies are simply AMAZING!! Every time I turn around you are doing something so special!!! What a talented group!!”

Catherine Whitworth, Athens, GA

Brownell ICs are the Best

Your Brownell IC’s are the very best I have ever met. Congratulations on your excellent Brownell program.

Evelyn Weber, Manager, Cheval Blanc St-Barth Isle de France

Responses from people who KNOW

“My favorite part of Travel Tribe is getting instantaneous responses from those who KNOW.”

Kelly Millington, Fairfield, CT

The sky is the limit here!

“Brownell Hosting is the gold standard in host agency programs. From the onboard training to the day-to-day support, the hosting team offers best practice strategies and industry insight to ensure I stand apart in the marketplace. Even as a home-based advisor, I feel incredibly connected with not just the hosting team but the entire Brownell Family. There is a collaborative and supportive environment among the advisors which truly gives me an advantage in designing client travel experiences. I am so proud to be affiliated with such a prestigious agency. The sky is the limit here!”

Irene Quisenberry, Tampa, FL

My clients are spoiled because I am part of Brownell

“I found my family when I found Brownell. Just having their name behind me brings enthusiastic greetings (and sometimes hugs) from hoteliers, and suppliers when I first meet a new partner. The support and values are truly outstanding and I couldn’t imagine being with another host agency. My clients are spoiled because I am part of Brownell.”

 

Catherine Parkin, Denver, CO

The best quality of "work-life!"

“For quality of work-life, there isn’t a better place to be than Brownell. I most value the culture of support, the detailed financial reports and the amazing hosting team.”

Martha King, Richmond, VA

We could not do this without you!

“The Mentoring Program gave us the chance and the training to start a business AND the continued support to grow that businesss. We could not do this without you!”

King & Whitson, Chattanooga, TN & Washington, VA Washington, VA

Brownell is the best in the industry

“Brownell is the best in the industry. The staff, back end support, superlative processes and response times are tops.”

Jennifer Royster, Clemmons, NC

Team Marketing is tops

“I love all of the creative marketing help. The very most helpful thing was when they prepped me for my interview with Travel Agent Central. Their guidance on that was so spectacular, and I genuinely feel as though I could not have handled that without them. Team Marketing is a very important part of my plans to grow my business, and I always feel very supported.”

Kristen Meckem, Bend, OR

The support when I travel gives me great peace of mind

” Brownell Hosting offers support to IC’s that are traveling and need assistance with coverage. This gives me great peace of mind!”

Stephanie Miller Murphy, Mandeville, LA

Helped connect me with editors for press opportunities

“Team Marketing was really helpful in assisting me in the re-branding of my business, creating collateral and connecting me with editors for press opportunities.”

Courtney Regan, San Francisco, CA

Brownell is constantly evolving

“The 3 best things about Brownell hosting are (1.) Brownell, the organization. (.2) Brownell is contstantly evolving in a positive direction, and (3.)  I always feel like I have exactly what I need to run a successful business. “

Kelly Millington, Fairfield, CT

The best support an IC could ask for. Bar NONE.

“Brownell Hosting offers the best support an IC could ask for. Bar NONE. They make me feel like there is no stupid question and help me feel like i’m actually working in the office instead of from my home. They actually listen to suggestions and implement changes.”

Louisa Gehring, Cincinnati, OH

Constant support, encouragement and super-fast response times

“The best things about the Brownell Hosting are the constant support, encouragement and super-fast response times. And, of course, the hosting team. LOVE.THEM.ALL!!! Brownell is so special and the support IC’s receive is unbelievable!! I feel so immensely blessed to be a part of the Brownell family!!!”

Martha King, Signal Mountain,TN

We love the social media content & tips

“Social media is always a challenge for us, so we love the content & tips from Brownell’s marketing team!!!”

King & Whitson, Chattanooga, TN & Washington, VA

I am loving every minute of my new career

“The Mentorship program is amazing! I am loving every minute of my new career.”

Kristen Nix, Whitefish, MT

I love the one-on-one marketing support

“I love the marketing 1:1 calls because they really help me think outside the box with ideas for social media, blogging, and direct mail.”

Kristen Nix, Whitefish, MO

I'm inspired to set new goals

“Brownell Academy is my chance to step away from the daily office routine and immerse myself in the world of travel. Having uninterrupted quality time with other advisors and vendors not only builds camaraderie, but inspires me to set new goals. I come back to my office not only rejuvenated, but also with specific actions I can immediately implement to improve my business & provide better service to my clients.”

Suzette Mack, San Jose, CA

The mentoring program was critical

“The Brownell mentoring program was critical to the successful launch of my travel business. It was a year well-spent learning the ins and outs of the industry and the Virtuoso network. When I graduated from the program, I felt fully integrated into the company and was ready to take my business to the next level.”

Katherine Gould, Richmond, VA

An incredible opportunity to join the industry as a newbie

“The mentoring program was an incredible opportunity to join one of the premier travel agencies in the world as a complete newbie. Brownell’s staff was always available and willing to help with the countless questions I had during my first year. Being mentored by the top travel professionals in the industry contributed immensely to the success that I am now enjoying.”

David Ourisman, Berkeley, CA

I have reached goals beyond my expectations

“I wanted to convert my love for travel, marketing skills, client service skills, and technology background into a career. Fortunately, Brownell’s mentoring program allowed me to do just that and allowed me to reach goals that were beyond my expectations. An unexpected bonus of joining Brownell has been becoming part of an organization where each part of the team is truly supportive of my efforts and is interested in my ongoing success. Brownell’s methods and techniques serve as a daily inspiration.”

Linda Terrill, Atlanta, GA

Freedom to sell with quick support

“The hosting program allows me freedom to do my work. I always receive an answer quickly on any of my numerous questions!”

Marion Harbison, Chattanooga, TN

I count my lucky stars that I work with Brownell

“There is no agency better than Brownell! Our Hosting Team is there to hold our hands through the good and the bad. What a huge support group we have! I count my lucky stars every day that I am fortunate to be working for Brownell. The hosting staff is such a comforting and hands on team. They are positive reinforcements of acknowledging when we excel and encourage us to grow our business by having the opportunities to travel and experience the wonderful hotels and resorts we sell worldwide.”

Caroline Wallace, Richmond, VA

The support and education is amazing

“I love the hosting program because the support and education is amazing! The support team is so enthusiastic and passionate, it is a continuing inspiration. Makes me want to work harder and better!”

Catherine Whitworth, Athens, GA

A joy to work with

Everyone has been so great to work with – prompt, helpful, informed and supportive. It has been a joy for me – and I thank all of you.

Jeff Scofield, Chattanooga, TN

READY TO LEARN MORE?

Sign up to learn more about becoming a luxury travel advisor and to get tips for growing a successful travel business.